Arista Full Color Logo

Frequently Asked Questions

Do you only print utility bills?
We print mailings for any business type. We regularly print bills, statements, notices, letters, checks, and a wide variety of additional documents. In addition to electric, water, and gas utility providers, we also serve a range of businesses outside of the energy sector. Our customers include pest control services, tax offices, telecommunication companies, municipal governments and more.

Can you print in full color?
Yes! As a full service transactional document print facility, we offer full color printing, which allows you to completely customize your bill, statement, invoice, or other documents to your brand. 

Can you deliver electronic bills even if we don’t have paper bills printed?
Yes. We offer the e-billing service to all of our customers, regardless of whether you choose to generate paper documents.

Do you offer a way for consumers to pay their bill with me?
Yes. Arista offers a full financial services suite that includes a secure credit card and e-check payment gateway, lockbox payment processing services, and returned check collection. Our Electronic Bill Presentment and Payment (EBPP) service enables our customers to provide their customers the online billing and payment experience they expect: electronic bills, consumer payment profiles, payment scheduling, and secure payment by e-check or credit card.

Which credit cards can be used through your payment gateway?
Our payment gateway can accept American Express, Visa, MasterCard, and Discover. You can decide which card types your business will accept from your customers.

Do you print inserts?
Depending on the size and style of your insert, Arista may be able to print them for you. Our design and support teams will work with you to determine whether your insert can be included in the print run, or whether it needs to be produced at a dedicated print studio.

What is your turnaround time on document printing?
Fast! We generate and mail documents within 24 hours of receiving the file, with very few exceptions. We cannot mail your documents when the USPS is closed (holidays, Sundays).

What if your equipment goes down? Do my documents not get printed?
Arista has two production facilities in different states to ensure redundancy in the event of hardware or power failure in either location. Both locations have redundant hardware systems on property in case of machine downtime. In the unlikely event that one location was unable to operate due to power outage or natural disaster, all production automatically transfers to the second location to ensure that production is not halted.

Get in Touch


Customer Service
678-473-1885, Option 1

678-473-1885, Option 3

[email protected]